SERVICE
Every detail, taken care of.
World-class products deserve world-class service. From delivery to custom fit to lifetime support — we've built every touchpoint to exceed expectation.
Free Shipping
On orders over $150
Free Returns
Up to 365 days
Secure Checkout
256-bit encryption
Carbon Neutral
Every shipment offset
Our services
White-Glove Delivery
From our warehouse to your doorstep — flawlessly.
Every Luxxork order is packed by hand, inspected twice, and shipped in premium protective packaging. We offer same-day dispatch on all in-stock items placed before 2 PM, with real-time tracking from the moment your order leaves our facility.
- Same-day dispatch
- Real-time tracking
- Premium packaging
- Signature-required delivery
Lifetime Quality Guarantee
We stand behind everything we sell. Forever.
Not satisfied? We make it right — no questions, no hoops, no expiry date. Our guarantee covers manufacturing defects, material failures, and anything short of what we promised. Return, replace, or receive a full refund at any point.
- No time limits
- Full refund or replacement
- Defect coverage
- Free return shipping
Expert Concierge
A human who actually knows the product on the line.
Our concierge team isn't reading from a script. Every agent is a product specialist trained for 90+ hours on our catalog. Available 7 days a week via chat, call, or email — they'll help you find exactly what you need, or tell you honestly if we don't carry it.
- 7-day availability
- Product-certified agents
- Chat, call & email
- Avg. 4-min response time
Custom Fit Program
Gear built around you, not the other way around.
Through our Custom Fit Program, select apparel and footwear categories can be tailored to your measurements. Submit your specs online, get a preview within 48 hours, and receive your finished piece within 10 business days. Premium athletes only deserve premium fit.
- Online spec submission
- 48hr preview turnaround
- 10-day production
- Alteration revisions included
Luxxork Pro Membership
Early access. Members pricing. No compromises.
Luxxork Pro unlocks a different tier of the brand. Get 72-hour early access to every new drop, up to 20% off storewide, exclusive member-only products, and priority concierge handling. One flat annual fee — no tiers, no tricks.
- 72hr early drop access
- Up to 20% off sitewide
- Members-only products
- Priority support queue
Corporate & Team Outfitting
Deck out your entire team without the bulk-order headache.
We work directly with sports teams, gyms, academies, and corporate wellness programs to supply premium gear at volume. Dedicated account managers, custom branding options, net-30 invoicing, and a streamlined repeat-order portal — all standard.
- Volume pricing
- Custom branding available
- Dedicated account manager
- Net-30 invoicing
PRO
Unlock the full Luxxork experience.
One membership. Early drops, member pricing, exclusive products, and priority concierge. No tiers. No tricks. One flat annual fee.
We have answers.
Our concierge team is available seven days a week. Whether you're figuring out sizing, asking about a custom order, or tracking a shipment — reach out and get a real response from a real expert.
Contact ConciergeHow long does standard shipping take?
Most domestic orders arrive in 2–4 business days. International delivery varies by region, typically 5–10 business days.
Can I return a customised item?
Custom Fit orders are non-refundable once production begins, but we offer free revision rounds to ensure a perfect result before we ship.
How do I apply for team outfitting?
Submit an enquiry via our contact page and a dedicated account manager will reach out within one business day.
Is Luxxork Pro billed monthly or annually?
Pro is billed as a single annual payment. There are no monthly tiers — full benefits from day one.
SHOP
Ready to experience the difference?
Browse 4,000+ premium products. Free shipping on orders over $150.